Solutions Architect (CRM)

Now Hiring: Solutions Architect – CRM (London or Hybrid UK)

Permanent | Enterprise CRM Transformation | Financial Services | High-impact role

A large-scale transformation programme is underway at a forward-thinking organisation within financial services, and we’re looking for an experienced Solutions Architect to lead the design and delivery of scalable, flexible CRM systems—primarily focused on Microsoft Dynamics 365.

This is a strategic opportunity to help shape a modern architecture that enables fast, iterative product delivery across a complex business landscape. You’ll work cross-functionally to ensure CRM solutions are scalable, resilient, and designed for long-term adaptability.

What You’ll Do

• Own CRM architecture and lead the design of enterprise-scale solutions
• Architect modular, loosely coupled systems using modern design principles
• Integrate REST APIs, GraphQL endpoints, and event-driven components
• Oversee data modelling, migrations, and governance across multiple CRM rollouts
• Assess and incorporate third-party platforms and tools as needed
• Collaborate with engineering, product, and business teams to align technology with outcomes
• Document systems clearly using C4 modelling and tools like Mermaid/PlantUML
• Ensure robust security, performance, and data integrity across CRM platforms

What We’re Looking For

• 5+ years in Solutions Architecture, with a focus on CRM systems
• Expertise in Microsoft Dynamics 365 (Salesforce or other CRM platforms also welcome)
• Deep understanding of API integration and event-driven architecture
• Experience designing cloud-native solutions, ideally on Azure
• Skilled in designing for scalability, data flow, and system interoperability
• Confident communicator able to influence stakeholders across tech and business
• Strong documentation skills and familiarity with architectural modelling tools

Why This Role?

• Central role in an enterprise-wide technology transformation
• Work within a modern, agile, and DevOps-driven engineering culture
• Collaborate across high-impact teams and fast-flow value streams
• Competitive salary + strong benefits in a role with meaningful scope and ownership

Interested in owning CRM architecture within a modern engineering culture? Let’s connect.