Information Technology Support Team Lead

Our client, a leading financial services company based in London, is seeking an experienced Infrastructure/Support Lead to join them on a permanent basis.

The successful candidate will play a key role in leading end-user and core infrastructure services, ensuring a stable, secure, and high-performing technology environment across the organisation. This is a hands-on leadership role requiring deep technical expertise, strong operational support experience, and the ability to manage and develop a small team.

You will take ownership of critical desktop and device platforms, contribute to infrastructure operations, and work closely with platform, security, and project teams to deliver improvements across the environment. The role also requires a strong service mindset and the ability to communicate effectively with both technical and non-technical stakeholders.

The ideal candidate will:

• Have deep experience supporting and managing Windows desktops, Office 365, and Azure Virtual Desktop environments (critical)
• Demonstrate strong expertise in Mobile Device Management and Microsoft Intune, with specific experience in Azure AD (required)
• Have familiarity with Windows Server environments and general server management
• Possess working knowledge of Microsoft Azure (with core platform services managed by a separate team)
• Have experience with networking and firewalls, including traditional infrastructure such as Cisco routers
• Understand Azure virtual networking concepts
• Bring strong hands-on support experience with a proactive service mindset (critical)
• Have experience managing at least 1–2 team members (required)
• Be experienced in IT Service Management processes and ticketing systems (required)
• Have some exposure to Information Security practices
• Demonstrate strong communication and stakeholder engagement skills
• Have experience contributing to or delivering infrastructure and technical projects

This is an excellent opportunity to join a highly collaborative team within a well-established financial services organisation, with the chance to shape infrastructure services and contribute to a range of ongoing technical initiatives.

Suitable applicants will be contacted within 48 hours.