Desktop Support Analyst

Desktop Support Analyst – Singapore

Singapore | Full-time | Shift coverage: 2:00 pm – 2:00 am

Opportunity to break into financial services, no previous sector experience required!

Are you a tech-savvy problem-solver who thrives in fast-paced environments? Do you want to work at the heart of a global organisation where technology and trading meet?

We’re looking for a Desktop Support Analyst to join a dynamic IT & Infrastructure team, supporting business-critical operations in Singapore and beyond. In this role, you’ll be the first point of contact for technology needs, directly supporting traders and teams who rely on cutting-edge systems to stay ahead.

What you’ll be doing?

• Provide hands-on and remote desktop, telecoms, and application support to end users.
• Troubleshoot hardware, software, and networking issues in high-pressure environments.
• Manage onboarding/offboarding processes, user accounts, and lifecycle management of IT assets.
• Maintain and support A/V systems, trading applications, and critical business platforms.
• Log and manage incidents, escalating where required, and proactively reduce recurring issues.
• Support global colleagues, including traders globally.

What you’ll bring?

• Proven experience supporting Microsoft domain, server stack, Office 365, and Active Directory.
• Solid troubleshooting experience across hardware, software, networking, and mobile devices.
• Familiarity with ticketing systems and service-level driven environments.
• Ability to prioritise under pressure and deliver rapid, effective support.
• Bonus: knowledge of Azure AD, AWS, scripting (PowerShell/VBA), or trading concepts.

This is a fantastic opportunity to join a high-performing, collaborative environment where no two days are the same. You’ll be working at the forefront of technology in global trading, directly impacting business productivity and success.