Service Retention Consultant (Aftersales)

Consulting Firm

Latest Job



  • / London, UK
  • / Permanent
  • / £35,000
REF: DM10518

Service Retention Consultant

circa £35k + Company Car

A well-respected consulting firm dedicated to customer transformation is seeking a Sales Consultant to join their team in the UK. Founded in the 2010s, this young and quickly growing company are doing very well – having already grown to over 600 employees!

They are already a global presence with representation in over 10 countries – they lead the journey for their customers from strategy to action.

They focus on Data Analytics to drive the Digital Transformation of their customers – focusing on customer strategy and defining design through Data Analytics. Service Retention Consultants offer specialised expertise to assist retailers in expanding their active service customer base, thereby enhancing retention & revenue generation.

You Will:

  • Support retailers in optimising their processes, executing effective marketing activities, conducting KPI analysis, generating reports, and identifying opportunities for improvement.
  • Lead in-person retailer visits to completion: Health Check, visit slide briefing, on-site product & sales training
  • Regularly align with key Marketing, Sales & Customer Support team stakeholders within the client organisation on relevant performance, initiatives, & support topics.
  • Responsible for leading retailer meetings: crafting & producing meeting materials & content, with a key focus on uploading retailer visit reports to the portal after each visit.
  • Conduct a thorough retailer assessments, emphasising the key areas of improvement.

Ideal Experience:

  • 4+ years’ of business development experience, ideally with B2B sales and automotive industry experience.
  • Project management and coordination experience.
  • A bachelor’s degree or equivalent in business or a related subject would be preferred, but not essential.

This role also offers a company car, which will be used for regular travel to client sites.

Competitive salary, great career progression opportunities, and a chance to join a fast-growing company as they expand their presence globally.

Maximum file size: 2 MB.
Orbis Group needs the contact information you provide to us to contact you about our services, keeping you up to date with the latest job alerts, blogs and industry events, with tailored highlights sent straight to your inbox. You may unsubscribe from these communications at any time. For information on how to unsubscribe, as well as our privacy practices and commitment to protecting your privacy, please review our Privacy Policy.

At Orbis Group, we are committed to creating an inclusive and diverse workplace. Research indicates that candidates, especially from underrepresented backgrounds, often hesitate to apply for jobs if they don't meet every qualification.

If you're excited about a role but don't perfectly align with every requirement, we encourage you to apply. Your unique skills and experiences may be the perfect fit for the job or other opportunities that arise.

Browser Update Required

This website does not support your current version of Internet Explorer, Please download the recent version from one of the links provided.

Update to Google Chrome Update to Internet Edge