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Service Retention Consultant (Aftersales)


Consulting Firm

Latest Job

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ABOUT THIS ROLE

  • / London, UK
  • / Permanent
  • / £35,000
REF: DM10518

Service Retention Consultant

circa £35k + Company Car

A well-respected consulting firm dedicated to customer transformation is seeking a Sales Consultant to join their team in the UK. Founded in the 2010s, this young and quickly growing company are doing very well – having already grown to over 600 employees!

They are already a global presence with representation in over 10 countries – they lead the journey for their customers from strategy to action.

They focus on Data Analytics to drive the Digital Transformation of their customers – focusing on customer strategy and defining design through Data Analytics. Service Retention Consultants offer specialised expertise to assist retailers in expanding their active service customer base, thereby enhancing retention & revenue generation.

You Will:

  • Support retailers in optimising their processes, executing effective marketing activities, conducting KPI analysis, generating reports, and identifying opportunities for improvement.
  • Lead in-person retailer visits to completion: Health Check, visit slide briefing, on-site product & sales training
  • Regularly align with key Marketing, Sales & Customer Support team stakeholders within the client organisation on relevant performance, initiatives, & support topics.
  • Responsible for leading retailer meetings: crafting & producing meeting materials & content, with a key focus on uploading retailer visit reports to the portal after each visit.
  • Conduct a thorough retailer assessments, emphasising the key areas of improvement.

Ideal Experience:

  • 4+ years’ of business development experience, ideally with B2B sales and automotive industry experience.
  • Project management and coordination experience.
  • A bachelor’s degree or equivalent in business or a related subject would be preferred, but not essential.

This role also offers a company car, which will be used for regular travel to client sites.

Competitive salary, great career progression opportunities, and a chance to join a fast-growing company as they expand their presence globally.

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